FAQ

What is the DME swap program?
To offer a full service option for our clients, KP has introduced the DME Swap program.  If you select this option, a DME will be sent out to your specifications immediately and you are to return your working core with 3 days.  A pre-paid USPS label can be included with the swap program for FREE.  Benefits of the swap program allow for no down time for our clients.  There is no need to wait for your original DME to come back programmed.

Some customers prefer to have their original computer coded.  This option will save the VIN recode fee if it is desired.  The VIN recode is completely optional but is nice to have for a complete product.

Where do I ship my DME?
All WORKING DMEs are to be shipped to:
Kassel Performance
955 Summit Cir S
York, PA 17403

Can I buy a DME from KasselPerformance?
YES – When purchasing a service, do not check the box for “core return” – and we will include the cost of a new DME with your purchase.

Does my purchase include support?
We offer email, chat, and phone support on an as-needed basis to make sure you have a great experience. Just ask!

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